Blog
What's new at Invoice Harbour
Product updates, customer stories, events and what we are seeing across Support at Home.
Product
A purchase order is a plan. The invoice is what actually happened.
A purchase order is a plan. The invoice is what actually happened. Most of the time the two don't match, and the gap is where a client's budget drifts without anyone noticing. Four weeks of podiatry gets ordered at the agreed rate. Three visits are delivered, one is cancelled. The invoice comes in at a different figure and the budget still shows the original number. Your care manager is working from numbers that are wrong. Invoice Harbour matches each invoice line against the purchase order and writes the actual figure back, so the budget reflects what was delivered rather than what was planned. No migration. It works with the care platform and finance system you already have.
Product
Invoice automation is not just for the big providers
We often see smaller providers assume the only way to process invoices is manually. Everything else looks like a big project, or built for the big providers. That's not the case. Invoice Harbour assigns every line its Support at Home service type automatically. No manual coding, no lookup table. The invoice goes back to your care platform correctly coded, ready to claim. No migration. It works with the care platform and finance system you already have.
Product
Approving an invoice takes seconds. Working out whether you should is what takes the morning.
Approving an invoice takes seconds. Working out whether you should is what takes the morning. Before anyone approves, they need to know three things. Did we order this? Is the price right? Is there money left in the client's funding? In most organisations that's two or three systems and a phone call. Invoice Harbour pulls in purchase orders and the client's remaining budget directly from your existing care platform, all on one screen alongside the invoice. How many systems does your team touch before an invoice gets approved?
Event
Sponsoring the Invox briefing: Reducing Workload in Support at Home
Invoice Harbour is proud to sponsor the Invox briefing: Reducing Workload in Support at Home. Support at Home has added admin load, not removed it. Every hour your team spends copying data between systems, chasing claims, or reconciling invoices by hand is an hour not spent with clients. This briefing looks at where that work actually comes from and what can be simplified, automated, or dropped altogether. That is a problem worth solving properly, which is why we are backing it. Wednesday 16 September, 11:30am to 1:00pm AEST, online.
Event
Exhibiting at the Ageing Australia NSW/ACT State Conference
Invoice Harbour is exhibiting at the Ageing Australia NSW/ACT State Conference this week, 13 to 14 August at the Hilton Sydney, and we're looking forward to meeting NSW and ACT providers. Support at Home has changed operating models across the sector, and one challenge comes up in almost every conversation we have: supplier invoice processing. Manual extraction, item coding, budget tracking and margin checks are eating hours that providers don't have. There is a faster way. Drop by our stand and we'll show you how providers are cutting invoice processing by 80%.
Customer story
101 Home Care takes on self-managed clients again
Support at Home made self-managed clients expensive to administer and thin on margin, so 101 Home Care was pulling back from them. Geoff Doherty explains how Invoice Harbour made the co-contributions and reimbursements seamless, and saved a finance hire along the way.
Event
On the stand at the Ageing Australia QLD State Conference
Invoice Harbour is at the QLD Ageing Australia conference today! If you're at the conference drop by and say hello. We're looking forward to talking to organisations about the challenges of Support at Home and how Invoice Harbour can help drive efficiencies.
Customer story
Ideally Home Care: Support at Home, 100 times easier
Support at Home meant claiming per line, not one total at month end. Kate's old bulk uploads could not do it, and the purchase order system was too manual to touch. Her story of how Invoice Harbour made both simple is now live.
Event
Last chance to register for the Invox Essential Briefing
Tomorrow is the day. Invoice Harbour is proud to sponsor the Invox Essential Briefing: Support at Home Pricing and Finances and if you haven't registered yet, today is your last chance. Support at Home has already hit margins and changed operating models across the sector. This briefing tackles the pricing problem, effective claiming, participant contributions, staff productivity and the services that no longer make financial sense. Hear from experts at StewartBrown, Grant Thornton, and Pride Aged Living, hosted by Matt Hart and Siobhain Simpson. Four hours of the clearest, most practical financial thinking available to in-home care providers right now. Thursday 18 June, 11:30am to 3:30pm AEST, online.
Event
Invoice Harbour is exhibiting at the 2026 QLD State Conference
We're excited to announce that Invoice Harbour will be a trade exhibitor at the 2026 QLD State Conference, hosted by Ageing Australia on 30 June to 1 July at the Royal International Convention Centre, Brisbane. We're looking forward to connecting providers with solutions that help streamline their finance tools under Support at Home. Come and find us on the day. Registration is open and we'd love to see you there.
Product
Invoicing for self-managed Support at Home participants
Invoice Harbour now handles supplier invoices for self-managed participants end to end. Third-party worker invoices are coded to Support at Home service types, the capped 10% overhead is applied on every line, spend is recorded in the care platform for the claim, and a participant reimbursement is raised in the finance system.
Company
Invoice Harbour is now an Associate member of Ageing Australia
Invoice Harbour has joined Ageing Australia, the national peak body for aged care providers, as an Associate member for 2026-27. It puts us alongside the providers we build for, and closer to the conversations shaping Support at Home.
Product
Walkthrough: from supplier invoice to The Lookout Way and Xero
From manual data entry to a single click. When your care management platform and your accounting software don't talk to each other, someone has to be the bridge, and that someone is your finance team. Hours are lost copying data, cross-referencing PDFs, and matching line items between two systems that should already be in sync. Invoice Harbour closes that gap. We connect The Lookout Way and Xero so the workflow runs end to end. We've recorded a step-by-step walkthrough of the full accounts payable process, from a supplier invoice landing in your inbox to a finished bill in Xero. Here's what you'll see: Forward and extract. Forward a supplier invoice, such as a podiatry or gardening bill, to your dedicated Invoice Harbour inbox. We automatically pull the vendor, invoice number, dates, third-party rates, and the correct Xero account code, and even write a clean line-item summary for the client's statement. Full context before you approve. Live client balances (Assistive Technology, Home Support, and more) and real-time margins, right next to the invoice. Smart PO matching. Purchase orders pulled straight from The Lookout Way, with the best match recommended and any date discrepancies flagged for review. Then the real payoff: hit Publish. Invoice Harbour creates the supplier-generated invoice in The Lookout Way and the ready-to-pay bill (PDF attached) in Xero at the same time. No manual entry, no double handling, and a clean, auditable trail from invoice to bill. See the full workflow in just a few minutes.
Event
Sponsoring the Invox Essential Briefing on Support at Home pricing and finances
The Australian home care sector is facing major structural shifts, and navigating the upcoming Support at Home funding, service lists, and pricing models is top of mind for every provider right now. That's why we are incredibly proud to announce that Invoice Harbour is sponsoring the Invox Essential Briefing: Support at Home Pricing and Finances. As the industry prepares for these massive changes, streamlining your backend financial workflows will be critical to reducing administrative friction and keeping operations compliant. We're excited to support Invox in delivering a clear, actionable financial roadmap to providers across the sector. Registration is officially open. We'd love to see you join this crucial industry briefing.
Customer story
Home Care Assistance Newcastle cuts invoice processing from 40 hours a week to 8
From 40 hours a week to 8. That is how long Gemma, Compliance and Finance Manager at Home Care Assistance Newcastle, used to spend processing supplier invoices before Invoice Harbour. Her team handles around 1,000 third-party invoices a month. Gardeners, cleaners, physios. Every one has to be matched against the right client, the right purchase order, and the right budget in Lookout, then booked into Xero. With two platforms that did not talk to each other, Gemma became the manual bridge. Half her week disappeared into cross-referencing. Invoice Harbour closed the gap. Purchase orders, client budgets and margins now sit in one place, and the team is ready for Support at Home. In Gemma's words: "It has reclaimed my time, given us deeper insights, and allowed us to refocus our energy on supporting our clients."
See how it works for your team
Book a 20-minute walkthrough and see Invoice Harbour in action with your own care platform.
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