Self-managed Support at Home invoicing

Participants can choose to self-manage parts of their care, depending on their needs, preferences and abilities. That can include choosing and coordinating their own services, managing their own workers and scheduling, paying invoices for services delivered and seeking reimbursement from their provider, managing their budget, and sourcing assistive technology and home modifications.

What does not change is responsibility. The registered provider remains responsible for the care and services delivered, including care management, even when a participant manages most of their own care.

A self-managing participant often pays a supplier out of their own pocket and seeks reimbursement from their provider. The supplier invoice is forwarded to your dedicated self-managed address and processed like any other: participant attached, every line coded to its Support at Home ID, the capped 10% overhead applied.

On publish, your finance system receives a reimbursement raised against the participant rather than the supplier. It carries the supplier's original line items, deducts the participant's co-contribution as a single line based on their contribution rates and each line's service category, and lands at the net amount you owe back to the participant. The supplier's invoice stays attached as the audit record.

Under Support at Home, providers can charge an overhead when a participant uses a third-party worker, capped at 10% of the actual cost of the service and included in the final service price. Invoice Harbour applies exactly that on every self-managed line: the cost before GST plus 10%, with no other markup or loading. The figure is consistent across every invoice, every time. Assistive technology and home modification lines are also checked against the AT-HM scheme caps, with a warning where the 10% takes them over.

Because there is no purchase order. The participant coordinated the service themselves, so there is nothing for the invoice to match against. Self-managed invoices skip purchase order matching by design, require a participant to be attached before they can publish, and ask for an explicit confirmation as the final step.

Every line on a self-managed invoice is coded against the Support at Home service list as the invoice is processed. When the invoice publishes, the spend is recorded in your care platform against the participant's budget, so the claim is ready to go through with the right Support at Home IDs attached. Your finance system receives the participant reimbursement at the same time, and the two sides stay reconciled.

No. 10% of each participant's budget is still deducted for care management, whether or not the participant self-manages, and providers must still deliver at least one direct care management activity per month. The provider also remains responsible for services delivered by third-party workers, including meeting all regulatory obligations.