Support at Home
Supplier invoicing built for Support at Home providers
Process third-party invoices in minutes, see each client’s Support at Home balance on every client invoice, and publish approved bills back to your care platform and finance system. No manual coding, no spreadsheet bridges, no end-of-month surprises.
The shift
Support at Home changed what supplier invoicing has to do
Support at Home replaced the Home Care Package program on 1 November 2025. With it came:
- Eight classification levels per participant
- Quarterly ongoing budgets, plus a separate AT-HM funding pool for assistive technology and home modifications
- Participant contributions on independence and everyday living services
- Tighter expectations around claims, reporting and unspent-funds management
The accounts-payable side of the business felt the shift first. Third-party invoices now need the correct service type from the Support at Home service list on every line. Monthly client statements, required for every participant every month, have to reconcile back to the same source of truth. The old workflow, a person sitting between a care platform and a finance system with spreadsheets, simply does not scale to this.
Invoice Harbour was built for the new model from day one. Every feature on this page exists because a real finance team needs it to handle Support at Home invoicing accurately and at speed.
How it works
Three steps, no migration
Invoice Harbour sits upstream of the systems you already run. No clinical migration, no finance migration, no retraining your team on a new tool.
01
Connect your care platform and finance system
We read purchase orders, client budgets and active funding from your care platform, and connect to your finance system for publishing approved bills. Setup is days, not months.
02
Bills flow into Invoice Harbour automatically
Supplier invoices arrive from email. Every line is read, matched to a purchase order, coded against the Support at Home service list, and checked against the remaining client balance.
03
Approved invoices publish back to both sides
Your care platform sees the spend recorded against the right purchase order. Your finance system receives the bill ready to pay. Both stay reconciled, continuously.
Where it gets specific
What only a Support at Home tool can do well
A generic accounts-payable product can read an invoice. Support at Home demands more: client remaining balances at the moment of approval, line-level service coding against the program manual, sell rates and supplier costs with a margin check on every line, and a closed loop between your care platform and your finance system. These are the places Invoice Harbour was built for, not retrofitted to.
Remaining Balances
Purchase Orders
01 · Client balances
Each client’s Support at Home balance, shown as you approve
Under Support at Home, every client has a quarterly funding limit tied to one of eight classification levels, plus separate AT-HM funding pools for assistive technology and home modifications. Approving a supplier bill without knowing the remaining balance is how providers end up wearing the overspend. Invoice Harbour pulls each client’s active purchase orders and remaining Support at Home funding from your care platform and shows them on the invoice as you process it.
- Remaining Support at Home funding visible at the moment of approval, not at month-end
- Active purchase order matched to the bill automatically, with the agreed service confirmed
- Low balances highlighted on the invoice, so over-spend is visible before the bill is approved
- Unspent funds position stays accurate day to day, ready for rollover reporting
02 · Service type coding
Support at Home service types assigned line by line
Every line on every invoice has to map to a specific service type from the Support at Home service list. Invoice Harbour organises the list by funding stream, Home Support, Assistive Technology and Home Modifications, with each code carrying its program category (Clinical supports, Independence or Everyday living) for participant contributions and Services Australia validation. Coding is assigned as the bill is processed, so claims are ready to go through the first time.
- Coded by funding stream: Home Support, Assistive Technology, Home Modifications
- Program category (Clinical, Independence, Everyday living) carried on every line for contributions and claim validation
- No spreadsheets of service types maintained by finance, the SAH service list lives in the app
- Coding audit trail kept with the invoice for compliance review
03 · Sell, buy and margin
Sell rates, supplier costs and margin on every line
Under Support at Home, the gap between what you pay a third party and what you can charge a client decides whether a service is sustainable. Invoice Harbour holds both numbers on every line, picks the right pricing method per group, and computes the margin as the bill is processed, so a thin or negative margin is visible at the moment of approval.
- Client price and supplier cost shown side by side on every line
- Multiple pricing approaches per group of lines, from a fixed rate through to a markup-based calculation
- Business-wide markup rules applied consistently across every invoice
- Per-line and per-invoice margin in dollars and percent, before publish
04 · The integration
Your care platform and finance system, finally talking to each other
Most Support at Home providers run a care platform for client management and a finance system for the books. Neither talks to the other directly, so the finance team becomes the integration: chasing purchase orders, copying budgets, reconciling at month-end. Invoice Harbour is the layer between them. Bills land, get matched and coded, and publish back to both sides with their full Support at Home context attached.
- Purchase orders read from your care platform, matched as bills land
- Approved invoices published back to both your care platform and your finance system, with every line, code and contact preserved
- Both systems reconciled continuously, not quarterly
- The manual bridging role finance teams used to play is gone
The missing layer
Keep your care platform. Keep your finance system. We connect them.
Most Support at Home providers already use a care platform for client management and a separate finance system for the books. The problem has never been the tools. The problem is the gap between them, the manual cross-referencing of purchase orders, invoices, budgets and codes that finance teams end up doing by hand.
Invoice Harbour fills the gap. Purchase orders, client budgets and approved bills all flow through one system that understands Support at Home from the inside, with the care platform on one side and the finance system on the other.
You do not have to migrate, retrain your team on a new clinical or finance system, or wait for IT projects. Invoice Harbour sits beside what you already have, and replaces only the manual work.
Built for the new reality
The Support at Home compliance picture, handled
Support at Home tightens almost every part of how a provider tracks third-party spend. Invoice Harbour handles each of these as part of normal day-to-day processing, so compliance is a side-effect of the workflow, not a separate exercise.
Budget tracking, every pool
Every client’s remaining Support at Home funding is visible at the moment a bill is approved, across the quarterly ongoing budget and AT-HM funding pools. No surprises at the end of the quarter, and no over-approvals to claw back later.
Unspent funds, always current
Because invoices are matched to purchase orders as they are processed, the unspent-funds position stays current. Quarterly rollover caps and AT-HM 12-month expiry rules become easier to respect when the number is correct day to day.
Service type coding
Every line item is coded against the correct Support at Home service type automatically. Claims are ready to submit, correctly coded, the first time.
Monthly client statements
Providers must give a monthly statement to every participant, every month, covering services delivered, remaining funding, contributions paid and AT-HM expiry dates. With Invoice Harbour, the underlying data is already accurate. The statement is a report off the existing reconciliation, not a new collection job for finance.
Participant contributions
Participant contributions apply to independence and everyday living services but not clinical supports. Invoice Harbour holds each client’s contribution rates at the line level, so the split between government-funded and participant-funded portions is correct on every invoice.
Audit-ready records
Every invoice carries its full processing history: who approved it, when, against which purchase order, with which Support at Home codes. Possible duplicate invoices are flagged before payment. Auditors see one connected record, not a paper trail across three systems.
Proof · Home Care Assistance Newcastle
From 40 hours a week to 8
“I went from spending 40 hours a week to 8 processing supplier invoices.”
Gemma, Compliance & Finance Manager, Home Care Assistance Newcastle
Gemma’s team processes around 1,000 third-party invoices a month. Before Invoice Harbour, half her week was spent cross-referencing data between her care platform and finance system by hand. With Support at Home approaching, the manual setup would not have held.
Invoice Harbour plugged straight into both systems and closed the gap she was filling. Purchase orders, client budgets and margins are now live in one place.
Read the full story →Frequently asked
Support at Home invoicing, common questions
What changes for accounts payable under Support at Home?
Support at Home replaced the Home Care Package program on 1 November 2025 and reshaped the way third-party services are funded, coded and reported.
Quarterly budgets, eight classification levels, separate AT-HM funding pools for assistive technology and home modifications, and participant contributions on independence and everyday living services all flow through to the supplier invoice.
Finance teams now need to track each client's remaining funding before approving a bill, assign the correct service type from the Support at Home service list to every line, and apply the right participant contribution. Manual workflows that worked under the old Home Care Package model cannot keep up with the new pace and detail.
How does Invoice Harbour track each client's Support at Home budget?
Invoice Harbour reads each client's active purchase orders and remaining funding from your care platform, then shows that balance against every client invoice as you process it.
Low balances are highlighted on the invoice, so if a supplier bill would push a client past their remaining funding, your team sees it before the bill is approved, not after. The figure updates as bills are processed, so the budget you see is the budget you have.
Does Invoice Harbour handle Support at Home service coding?
Yes. Every line item is assigned its correct service type from the Support at Home service list automatically. Clinical supports, independence, and everyday living categories are coded line by line, so the bill is ready to claim against the right service when it reaches Services Australia. No manual lookups, no spreadsheet of codes.
How does Invoice Harbour help with unspent funds and monthly statements?
Because every supplier invoice is matched to a client purchase order as it is processed, your unspent funds position stays current. When the time comes to issue monthly client statements, the underlying data is already accurate and reconciled to your finance system, so the statement is a report rather than a data-collection exercise.
Do we have to replace our care platform or our finance system?
No. Invoice Harbour is the AP workflow upstream of your care platform and finance system. Invoices arrive, get matched and coded, then publish out to both. Keep what you have, the manual bridging goes away.
Who is Invoice Harbour built for?
Australian aged care providers delivering third-party services under Support at Home, with finance and operations teams that are tired of being the human integration layer between their care platform and their finance system. The earliest users are home care providers, and the product is built for any Support at Home provider with a meaningful supplier-invoice workload.
See it on your own invoices
Bring us five of your real Support at Home invoices and we will show you exactly how Invoice Harbour would process them. Twenty minutes, no slides.