Support at Home AT-HM markup and margin on every invoice line

Four methods per line. Fixed, where your service rate from the care platform sets the price. Passthrough, where the supplier's cost goes straight through. Dynamic, where your business-wide overhead and loading are applied to the cost. Custom, a price entered by hand. A matched line takes its method and rate from the purchase order, and different lines on the same invoice can use different methods, so a single invoice can mix passthrough items with marked-up and fixed-rate components.

The cost is read straight from the supplier invoice as it lands in your inbox, so the markup reflects what the supplier actually charged. If you have agreed third-party rates set up in your care platform, they are synced in and can be selected on the line; only a rate that matches the line’s price can be chosen, and the rate is then locked to it, so a supplier charging off their agreed rate stands out.

By the line's pricing method. A fixed service rate from your care platform, the cost passed through, your business-wide overhead and loading applied to the cost, or a price entered by hand. When the markup on a line is negative it is shown in red so your team can adjust before approving. Overhead and loading are set once and applied consistently across every invoice.

Both. Each line carries its own sell, buy, margin in dollars and margin in percent. The whole invoice rolls up to a single margin figure, so a finance reviewer can see the bottom line at a glance and check any line that looks off.

Under Support at Home, the gap between what you pay a third party and what you can charge a client decides whether a service is sustainable. Seeing the margin at the moment of approval, rather than at month-end, is how providers catch problem services before they accumulate. Overhead and loading can be updated as the market shifts, and the next invoice picks them up automatically.

Yes. The AT-HM scheme caps a provider’s markup at 10% of the item or bundle cost or $500 for assistive technology, and 15% or $1,500 for home modifications, whichever is lower. Invoice Harbour checks each invoice’s assistive technology and home modification lines against those caps, ex GST, and warns before approval when the markup on a group exceeds its cap.