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Home Care Assistance Newcastle cuts invoice processing from 40 hours a week to 8

By Lachlan Burns, Co-founder

From 40 hours a week to 8.

That is how long Gemma, Compliance and Finance Manager at Home Care Assistance Newcastle, used to spend processing supplier invoices before Invoice Harbour.

Her team handles around 1,000 third-party invoices a month. Gardeners, cleaners, physios. Every one has to be matched against the right client, the right purchase order, and the right budget in Lookout, then booked into Xero.

With two platforms that did not talk to each other, Gemma became the manual bridge. Half her week disappeared into cross-referencing.

Invoice Harbour closed the gap. Purchase orders, client budgets and margins now sit in one place, and the team is ready for Support at Home.

In Gemma's words: "It has reclaimed my time, given us deeper insights, and allowed us to refocus our energy on supporting our clients."

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