Under Support at Home, participants can choose to manage parts of their own care. They pick their own workers, pay their own suppliers and seek reimbursement from their registered provider. The provider stays responsible for the services delivered, and for getting the spend claimed correctly. Support at Home invoice processing sets out the other program rules a supplier invoice has to meet.
Invoice Harbour gives those invoices their own self-managed invoicing route:
- A dedicated self-managed address. Participants or coordinators forward the supplier invoice, and it lands on the self-managed route rather than the standard supplier route.
- Coded to the Support at Home service list. Every line is coded to its service type, with the capped 10% overhead on third-party services applied consistently.
- No purchase order matching, by design. The participant coordinated the service themselves, so there is nothing to match. The route asks for a participant to be attached and an explicit confirmation before it publishes.
- Two-way publish. Spend is recorded in the care platform against the participant's budget so the claim is ready to go, and the finance system receives a reimbursement bill raised against the participant, net of their co-contribution, with the supplier's invoice attached as the audit record.
The self-managed invoicing page covers the workflow, the reimbursement bill, and the program manual rules that shape it.
